How Do I ...?

How do I log into my account on the website and App?

1. Go to our website  The login is on the upper right of the website. 
2. Enter your library card number for your user name.  The number is the barcode on the back of your card.  You then enter in your PIN/Password number.   If you do not know your PIN/Password number, bring your card into the library and ask at the Circulation desk.  For your security we can not give out PINs over the phone.  This number can be changed under My Account, then clicking on edit.  
3. Once logged into your account you can:
  • View your checked out  items.
  • Renew your items.
  • View any fines you may owe.
  • Place a request for an item.
  • View items you have requested.
  • Book a meeting room (on the website only)

How do I request an item?

1. Go to our website

2. Enter your user name and password/PIN. 

3. Once logged in, type the title, author, or subject of the item you wish to request in the search field.

4. A listing will be brought up.  This list can be sorted by clicking on any of the choices in the "Sort By" box on the right side of the screen.  Searches can also be narrowed by using the filter choices on the left side of the screen.

5. When the correct item is located, click on the title to get the item screen.

6. Click the request button next to your branch's copy.

7. Select pick up location from the pulldown menu (Marion, Saltville, or Chilhowie). Put a date in the "last needed by" box, then click the submit request button.

8. We will notify you when the item is ready for pick up.

How do I get a library card?

A free library card is available to area residents and may be used in any of the branches in the Smyth County system. In order to obtain a library card, proof of identification and address must be presented. Library cards are required when checking out materials. Cards are available to non-residents for a $10 annual fee. A parent or legal guardian (proof required) is required to sign in order for minor children (under the age of 18) to receive a card.  Children must be 6 years of age to be eligible to get a library card.

How do I protect myself if my card is lost or stolen?

Any lost or stolen card must be reported to the library immediately to prevent unauthorized use.

How do I know who is responsible if an item gets damaged while checked out on my card?

Adult patrons are responsible for all items checked out on their cards. Parents, or the authorizing adult, of minor patrons are responsible for items checked out on their cards. All responsible patrons should make the library aware of any changes in name, address, or phone number and must report stolen cards immediately.

How do I replace a lost card?

Lost cards can be replaced for $1.25.

How do I know the loan periods for the items that I checkout?

Patrons receive a date due printout at the point of checkout. The loan period and associated overdue fines for the various types of materials are as follows:

Adult Books 2 Weeks $0.10 per day overdue fine
Children's Books 2 Weeks $0.10 per day overdue fine
Adult Magazines 2 Weeks $0.10 per day overdue fine
Children's Magazines 2 Weeks $0.10 per day overdue fine
Children's Paperbacks 2 Weeks $0.10 per day overdue fine
Adult Music CD's & Cassettes 2 Weeks $0.10 per day overdue fine
Children's Music CD's & Cassettes 2 Weeks $0.10 per day overdue fine
Adult Recorded Books 2 Weeks $0.10 per day overdue fine
Children's Recorded Books 2 Weeks $0.10 per day overdue fine
DVD's & Blue Rays 3 Days $1.00 per day overdue fine

Maximum fine for most materials will be $3.00 per item. Maximum fine for DVD's & Blue Rays is $5.00 per item. Fines for films or AV equipment will be accrued at the rate of $1.00 per day. Failure to return items will result in the patron being charged replacement cost for the item.

How do I renew my materials without coming to the library?

Items may be renewed for two additional checkout periods by phone or submit a renewal request via the online catalog. Patrons wanting a third renewal must bring items into the library. Items that are on hold for another patron may not be renewed. DVD's & Blue Rays are not eligible for renewal.

How do I know how many items I may check out?

Patrons are allowed to check out 5 DVD's & 1 Blue Ray OR 1 Boxed Set & 1 Blue Ray at a time. Patrons are also limited to *10 magazines, 3 Audio Books, 3 Music CD's, and *25 paperbacks at a time. A total of 15 items may be checked out per card at any given time. *These two categories are the only exception to the 15 item rule.

How do I know where to return checked out items?

Book drops are located at each branch to return materials when the library is closed. Books, CD's, and cassettes may be returned to any of the library branches within the system. DVD's and Blue Rays must be returned to the location from which they were borrowed.

How do I get access to books and magazine articles that the library does not have?

Interlibrary Loans are available through an interlibrary loan system. Smyth County Public Library uses an electronic system called OCLC Worldshare to make resources from college, university, public, business and special libraries available to patrons. Interlibrary loan (ILL) request forms are available at all circulation desks and must contain as much specific information as possible about the item requested. There is no fee for the service, but the requesting patron will need to pay the cost of postage at the time of checkout. At times, the lending library may charge a fee other than postage, patrons will be contacted for approval before acceptance of this fee. The length of the loan is determined by the lending library. Renewals may or may not be available, but must be requested approximately one week prior to the due date. Libraries are not willing to lend the following materials: films, recordings, newer materials, reference books, genealogical materials, bound or unbound periodicals, rare books, special collection books, newspapers (except those on microfilm) and music. It is also difficult to obtain theses and dissertations. The lending library may request that the materials be limited for "use in library only". Lost or damaged items are the full responsibility of the borrowing patron.

How can I gain access to Census records for Smyth and the surrounding counties?

In the Southwest Virginia Heritage Library at the Main location, microfilm copies of the census records for Smyth and the surrounding counties are available. We, also, currently subscribe to two census databases. (1) Heritage Quest Online, which is available inside the library and remotely with the login name and password. (Contact the front desk to get the login information.) (2) which is another database available to our patrons inside the library only. Census records for Virginia counties are available from the Library of Virginia at no cost except the return postage. 
How do I book a meeting room online?
1.      Patron must sign into their account to place a request for a meeting room.

2.      On the homepage under the calendar click “book a meeting room”.

3.      Fill in the date and beginning/end times needed.

4.      Under “currently reserved items” choose which meeting room needed using the dropdown arrow.

5.      Click “save”

If there is a conflict with a previously booked and confirmed booking - a box will come up that says “dates and times conflict” and a graph will show available/not available times.  As soon as there are no conflicts, click save again and an email is sent to the library staff to confirm the request. Currently patrons cannot book a meeting for longer than 4 hours. Please contact Library staff if you have special requests, need to book a room for longer than 4 hours, or if you need information on available equipment.  For meeting rooms in Marion, call 276-783-2323 ext. 235 and for the meeting room in Bland, call 276-688-3737.